Privacy Policy

Who this policy covers

This policy describes how we handle information about two different groups of people:

• Account holders — the businesses and individuals who sign up for and use Everbase. For this information, we act as the party responsible for deciding how it is used.
• Our account holders' customers and site visitors — people who contact one of our account holders, or who visit a page that account holder publishes through Everbase. For this information, we act as a service provider on that business's behalf. That business decides what is collected and why; we process it to deliver the service to them.

If you contacted a business and your message reached us through Everbase, see “If you are a customer of a business that uses Everbase” below.

Information we collect

Information you provide directly

Your name, email address, business name, business type, phone number, service area, and similar details you enter when you request beta access, create an account, or configure the product. If you contact support, we keep the contents of that correspondence.

Information from accounts you connect

If you connect a third-party account, we receive data from that platform strictly to provide the features you have enabled — for example, Google Business Profile listing and review data, Google Ads campaign data, and social account metadata and posts. We request only the permissions the connected features require, and you can disconnect an account at any time.

Information we process on behalf of our account holders

When someone contacts a business that uses Everbase — by emailing an address the business routes to us, submitting a form on a page the business publishes through Everbase, or interacting with a lead capture tool the business has installed on its own website — we receive and store that inquiry so the business can see and respond to it. That can include the sender's name, email address, phone number, the full contents of the message, and details the sender chose to include.

Information collected automatically

When you use Everbase, or when someone visits a page published through Everbase, we and our providers automatically receive standard technical information such as IP address, browser and device type, referring page, pages viewed, and timestamps. We use identifiers stored in the browser to keep sessions working and to measure page performance.

How we use information

• Operate, maintain, and secure the service, and provide the features you have enabled.
• Onboard you and respond to your support requests.
• Receive, organize, categorize, and present inquiries so a business can respond to them.
• Measure how pages and campaigns perform and report those results back to the business.
• Detect, investigate, and prevent fraud, abuse, and security incidents.
• Improve product quality and diagnose problems.
• Send you service and beta-availability notices, and comply with legal obligations.

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not use the contents of inquiries received on behalf of an account holder for our own marketing.

Automated processing and artificial intelligence

Everbase uses artificial intelligence to help businesses handle incoming inquiries. When a message reaches a business through Everbase, its contents may be sent automatically to our AI provider in order to determine whether it is a genuine customer inquiry, extract contact details, categorize it, and prepare suggested content for the business to review. This processing happens as messages arrive; it is part of how the product works and is not a separate optional feature.

Our AI provider processes this content only to return a result to us. Under our paid agreement with that provider, it does not use the content we send, or the results it returns, to train or improve its own models, and that content is not reviewed by the provider's staff for those purposes.

Automated processing does not produce legal or similarly significant effects. It does not decide anything about a person's eligibility, pricing, or access to services. Any message a business sends is sent by that business, which remains responsible for reviewing it. AI-generated content can be inaccurate or incomplete.

Service providers we share information with

We share information with vendors who process it on our behalf, under contract, only to provide services to us. We do not authorize them to use it for their own purposes. Our principal providers are:

We may also disclose information when required by law or valid legal process, to protect the rights, safety, or property of Cofeature or others, or in connection with a merger, acquisition, or sale of assets — in which case we will take reasonable steps to ensure this policy continues to apply.

Cookies, analytics, and tracking

We use cookies and similar browser storage to keep you signed in, remember preferences, and keep sessions working. These are necessary for the product to function.

Pages published through Everbase on behalf of an account holder may also load analytics and tag management technology provided by Google, so the business can measure how its pages perform. Where a business configures its own analytics or advertising tags on those pages, that business — not Cofeature — determines what is collected and for what purpose. Most browsers let you block or delete cookies; doing so may affect how parts of the service work.

Data retention

We retain information for as long as needed to provide the service, and afterward as needed to meet legal, accounting, security, and operational requirements. Inquiry records and connected-account data are retained for the life of the account holder's account unless they delete them sooner. Backups are overwritten on a rolling basis. When information is no longer needed, we delete it or de-identify it.

Your choices and rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, to request that it be corrected or deleted, to request a copy in a portable format, to opt out of certain uses, and not to be discriminated against for exercising these rights. Some states also let an authorized agent make a request for you.

To make a request, email info@everbase.io. We will verify your identity before acting and will respond within the time your jurisdiction requires. If we decline a request, we will explain why, and you may ask us to reconsider.

You can also disconnect any third-party account at any time from within the product, and you can unsubscribe from non-essential email using the link in those messages. We will still send necessary service messages about your account.

If you are a customer of a business that uses Everbase

If you contacted a business and your message reached that business through Everbase, we hold your information on that business's behalf, under its instructions. Your relationship is with that business, and it is responsible for how it uses your information and for telling you about its own practices.

Please direct requests to access or delete your information to that business first. If you contact us directly at info@everbase.io, we will forward your request to the relevant business and assist them in responding.

Security

We use technical and organizational safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls that separate each account's data, and restricted internal access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your information, we will notify you as required by law.

Children

Everbase is a business tool and is not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, email us and we will delete it.

Where information is processed

Everbase is operated from the United States and intended for use in the United States. Information we collect is stored and processed in the United States. If you access the service from outside the United States, you understand that your information will be transferred to and processed there.

Changes to this policy

We may update this policy as the product changes. When we do, we will revise the “Last updated” date above. If a change materially affects how we handle your information, we will provide additional notice — by email or in the product — before it takes effect.

Contact

Cofeature LLC
Everbase™
Washington, United States
info@everbase.io